• All
  • Returens + Exchange
  • Shipping + Delivery
  • Slime Care
  • Slime Shop
  • Tracking Order
  • When does the Slime Shop open?

Our slime shop opens its doors every Friday evening. Come explore our slimes available at 7 p.m a perfect way to start your weekend.

  • What is included with each order?

Each package comes with everything you need to get started – all the items that you ordered, borax spray (the secret ingredient for a perfect slimy texture!), and an informative instruction card full of top tips on how to care for your slime.

  • When will I receive my order?

Our team works diligently to get your order out the door! You can expect 4-6 business days of processing before we drop it in the mailbox. Shipping times may vary, with outside UAE customers needing up to two weeks and international friends requiring a up to two months to receive their slime.

  • What are the payment methods available?

We accept a variety of debit and credit cards to make your shopping experience as seamless as possible! From Visa, Mastercard.

  • Can I cancel my order?

Due to the manufacturing and production of slime, we do not allow any cancellations. All sales are final. Please be sure of your purchase before placing your order.

If you have any urgent matter and need to request an order cancellation, please email help@hamadslime.com on restock weekend by Sunday before 2 pm CST. Cancellations are not guaranteed after this deadline.

Please note: Hamad Slime Chef is not responsible for unauthorized purchases.

Cancellations do NOT apply to prepaid subscription plans. Prepaid subscription plans are a commitment: you won’t be able to cancel or request pro-rating

  • How do I change my address for my order?

We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.

If you have any urgent matter and need to request an address change, please email help@hamadslime.com on restock weekend by Sunday before 2 pm CST to request an address change. Address change is not guaranteed after this deadline.

  • Tips on caring for your slime

With proper care, slimes can last for a few months. However, it is normal for slimes to deflate or melt over time due to the nature of slime ingredients.

To keep your slime in a good state for as long as possible, make sure to wash your hands before playing and play on a clean surface to avoid debris or bacteria from getting into your slime.

After playing, store your slime in an airtight container and a cool environment. Be sure to reactivate your slime frequently by using the slime activator included with your order.

  • What is a slime activator and how does it work?

Slime activator is a liquid solution of borax diluted water that is necessary to create and maintain slime in its proper gooey consistency through chemical reaction.

Every order will be provided with a bag of borax spray and instructions on creating a slime activator to fix sticky slime. Add a few drops of slime activator you’ve created into a sticky slime and knead until you reach your desired consistency. Make sure you don’t add too much activator at once to avoid over-activating your slime.

Note: When handling borax, it’s always best to wear gloves.

  • How do I fix my sticky slime?

The components of your slime can cause it to become stickier than desired especially in warmer weather,  To restore it to its desired consistency, simply add a small amount of activator and knead until you achieve the texture that works for you – but don’t go overboard as too much can result in a stiff slime.

  • I got slime on my carpet. What should I do?

Tackle stubborn slime stains with ease by combining a 50/50 mix of white vinegar and cold water. Test out the solution on delicate surfaces first to ensure it won’t cause damage, then spritz onto the stain before using a soft brush to work away at any residue clinging firmly in place. Finally, use paper towels to absorb what remains until your area is spotless!

  • How do I fix my stiff slime?

Slimes can become stiff and hard especially in colder months due to slime ingredients. However, don’t worry! Multiple ways can easily fix this:

Opaque slimes: Add small amounts of unscented lotion to the slime and knead until you reach the desired consistency.

Clear slimes: Leave the slime in an airtight container in a warm place for a few days for the slime to thaw and soften up.

  • I just placed an order in your slime shop, when will my slime be shipped?

All orders require 4-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped. Please note: this does not include weekends and major holidays. Delays in transit may occur due to postal operation errors, weather conditions, and holidays.

Shipping Time Frame:
4 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time

  • How much will it cost to ship my order?

Shipping costs depend on how much you order, where you live, and which shipping method you choose. You will see the shipping costs before you finalize your purchase.

  • My package was marked as delivered, but is not here. What should I do?

If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, porch, garage, and neighbors.

In some cases, packages may show as ‘delivered’ but could take up to additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly. We do not grant refunds or replacements for packages marked as “delivered”.

  • I paid for expedited delivery. Does that mean my slime will bypass the processing time?

No, all orders require 4-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped regardless of the shipping method you chose.

Shipping Time Frame:
4 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time

  • When will my subscription box be shipped?

All boxes will be shipped by the 15th of that month.

  • Do you ship internationally?

We currently ship internationally outside of the UAE to most countries. Delivery timeframes and shipping costs are calculated at checkout before payment. Please be aware that international shipments take longer than domestic shipments.

Customers are 100% responsible for any additional fees imposed by their respective countries during or after shipping (customs, duties, taxes, etc.). Please be sure to check with your local post office to find out the fees before placing an order.

  • My package was returned back to the sender. What happens now?

Invalid addresses are the most common reason packages are returned back to our warehouse. If your order is returned to us due to an address issue, contact help@hamadslime.com and we will issue a store credit for the order total. Please be advised that we do not re-ship any returned packages for sanitary reasons.

  • How do I change my address after it’s been shipped out?

We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.

  • How do I track my order?

A shipping confirmation containing your tracking number(s) will be sent to the email or phone number you have provided once your order has been accepted for processing.

Note: Please allow 4-6 days for the tracking number of your order to be updated as processing time is needed before your order is handed off to Fedex.

  • I received the wrong item. What should I do?

Please email us at help@hamadslime.com with your order number and a picture of the incorrect item. We will work to provide a solution for you typically within 2-3 business days.

  • My package or items are damaged. What should I do?

Please email us at help@hamadslime.com with a full picture of the damaged item or package and we will work to provide a solution for you typically within 2-3 business days.

In most cases, we will provide you with a full refund or store credit for the damaged item. If a replacement is available, we will ship out a replacement for the damaged item.

Claims for damaged or missing items must be reported immediately or within five days of the receipt of your order. The time frame is made to ensure the solid proof is shown.

  • I received the wrong item. What should I do?

Please email us at help@hamadslime.com with your order number and a picture of the incorrect item. We will work to provide a solution for you typically within 2-3 business days.

  • My package or items are damaged. What should I do?

Please email us at help@hamadslime.com with a full picture of the damaged item or package and we will work to provide a solution for you typically within 2-3 business days.

In most cases, we will provide you with a full refund or store credit for the damaged item. If a replacement is available, we will ship out a replacement for the damaged item.

Claims for damaged or missing items must be reported immediately or within five days of the receipt of your order. The time frame is made to ensure the solid proof is shown.

  • I just placed an order in your slime shop, when will my slime be shipped?

All orders require 4-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped. Please note: this does not include weekends and major holidays. Delays in transit may occur due to postal operation errors, weather conditions, and holidays.

Shipping Time Frame:
4 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time

  • How much will it cost to ship my order?

Shipping costs depend on how much you order, where you live, and which shipping method you choose. You will see the shipping costs before you finalize your purchase.

  • My package was marked as delivered, but is not here. What should I do?

If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, porch, garage, and neighbors.

In some cases, packages may show as ‘delivered’ but could take up to additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly. We do not grant refunds or replacements for packages marked as “delivered”.

  • I paid for expedited delivery. Does that mean my slime will bypass the processing time?

No, all orders require 4-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped regardless of the shipping method you chose.

Shipping Time Frame:
4 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time

  • When will my subscription box be shipped?

All boxes will be shipped by the 15th of that month.

  • Do you ship internationally?

We currently ship internationally outside of the UAE to most countries. Delivery timeframes and shipping costs are calculated at checkout before payment. Please be aware that international shipments take longer than domestic shipments.

Customers are 100% responsible for any additional fees imposed by their respective countries during or after shipping (customs, duties, taxes, etc.). Please be sure to check with your local post office to find out the fees before placing an order.

  • My package was returned back to the sender. What happens now?

Invalid addresses are the most common reason packages are returned back to our warehouse. If your order is returned to us due to an address issue, contact help@hamadslime.com and we will issue a store credit for the order total. Please be advised that we do not re-ship any returned packages for sanitary reasons.

  • How do I change my address after it’s been shipped out?

We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.

  • Tips on caring for your slime

With proper care, slimes can last for a few months. However, it is normal for slimes to deflate or melt over time due to the nature of slime ingredients.

To keep your slime in a good state for as long as possible, make sure to wash your hands before playing and play on a clean surface to avoid debris or bacteria from getting into your slime.

After playing, store your slime in an airtight container and a cool environment. Be sure to reactivate your slime frequently by using the slime activator included with your order.

  • What is a slime activator and how does it work?

Slime activator is a liquid solution of borax diluted water that is necessary to create and maintain slime in its proper gooey consistency through chemical reaction.

Every order will be provided with a bag of borax spray and instructions on creating a slime activator to fix sticky slime. Add a few drops of slime activator you’ve created into a sticky slime and knead until you reach your desired consistency. Make sure you don’t add too much activator at once to avoid over-activating your slime.

Note: When handling borax, it’s always best to wear gloves.

  • How do I fix my sticky slime?

The components of your slime can cause it to become stickier than desired especially in warmer weather,  To restore it to its desired consistency, simply add a small amount of activator and knead until you achieve the texture that works for you – but don’t go overboard as too much can result in a stiff slime.

  • I got slime on my carpet. What should I do?

Tackle stubborn slime stains with ease by combining a 50/50 mix of white vinegar and cold water. Test out the solution on delicate surfaces first to ensure it won’t cause damage, then spritz onto the stain before using a soft brush to work away at any residue clinging firmly in place. Finally, use paper towels to absorb what remains until your area is spotless!

  • How do I fix my stiff slime?

Slimes can become stiff and hard especially in colder months due to slime ingredients. However, don’t worry! Multiple ways can easily fix this:

Opaque slimes: Add small amounts of unscented lotion to the slime and knead until you reach the desired consistency.

Clear slimes: Leave the slime in an airtight container in a warm place for a few days for the slime to thaw and soften up.

  • When does the Slime Shop open?

Our slime shop opens its doors every Friday evening. Come explore our slimes available at 7 p.m a perfect way to start your weekend.

  • What is included with each order?

Each package comes with everything you need to get started – all the items that you ordered, borax spray (the secret ingredient for a perfect slimy texture!), and an informative instruction card full of top tips on how to care for your slime.

  • When will I receive my order?

Our team works diligently to get your order out the door! You can expect 4-6 business days of processing before we drop it in the mailbox. Shipping times may vary, with outside UAE customers needing up to two weeks and international friends requiring a up to two months to receive their slime.

  • What are the payment methods available?

We accept a variety of debit and credit cards to make your shopping experience as seamless as possible! From Visa, Mastercard.

  • Can I cancel my order?

Due to the manufacturing and production of slime, we do not allow any cancellations. All sales are final. Please be sure of your purchase before placing your order.

If you have any urgent matter and need to request an order cancellation, please email help@hamadslime.com on restock weekend by Sunday before 2 pm CST. Cancellations are not guaranteed after this deadline.

Please note: Hamad Slime Chef is not responsible for unauthorized purchases.

Cancellations do NOT apply to prepaid subscription plans. Prepaid subscription plans are a commitment: you won’t be able to cancel or request pro-rating

  • How do I change my address for my order?

We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.

If you have any urgent matter and need to request an address change, please email help@hamadslime.com on restock weekend by Sunday before 2 pm CST to request an address change. Address change is not guaranteed after this deadline.

  • How do I track my order?

A shipping confirmation containing your tracking number(s) will be sent to the email or phone number you have provided once your order has been accepted for processing.

Note: Please allow 4-6 days for the tracking number of your order to be updated as processing time is needed before your order is handed off to Fedex.

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